Terms and Conditions


Effective date: 12th February 2021


1. Terms


By accessing Rascalbiscuit Ltd’s websites at www.rascalbiscuit.com and www.fuse2xl.com (“Websites”), you are agreeing to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. For the purpose of these terms and conditions (“Terms”), the definition of Websites includes all Rascalbiscuit Ltd’s other online platforms or social media channels. If you do not agree with any of these Terms, you should not visit or access these sites. The materials contained within these Websites are protected by applicable copyright and trademark law.


2. Our Services and Products


We provide online and live training and events (“Services”) as well as career development courses (“Products”). Further details of our Services and Products can be found on Rascalbiscuit Ltd’s Websites.


3. Purchase of our Services or Products


When you place an order or purchase any of our Services or Products (“Order”), you are confirming that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide to us is true and accurate.


Your purchase of any Service or Product is a contractual offer that we may choose to accept. Our legally binding agreement begins when we confirm acceptance of your Order by sending our confirmation email. If your Order is not accepted, we will notify you by email and provide a full refund. 


Details of our Services and Products can be found on Rascalbiscuit Ltd’s Websites. The Service or Product you purchase shall be delivered in accordance with the details displayed on the relevant sales page at the time of purchase.


If your purchase includes digital content or other content available for immediate access or download, then when you place your Order you acknowledge that by receiving immediate access that you will lose any right you may have to cancel your Order other than as set out within these Terms. Please see our refund policy below for further details.


4. Use Licence


Permission is granted to download the materials provided (information or software) on Rascalbiscuit Ltd’s Websites for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:


  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on the Websites;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.


This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Rascalbiscuit Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.


5. Your responsibility to others


To ensure everyone accessing Rascalbiscuit Ltd’s Services and Websites or any of our public or private online groups and forums (“Groups”) feels safe and comfortable, we ask you to agree to conduct yourself in a reasonable and responsible manner at all times and not to cause offence, distress or alarm to others. When you access any of our Services, Websites or Groups, you agree NOT to:


  • use your access for any unlawful purpose;
  • record any part for your personal use or otherwise;
  • capture or share images of any other person or that include any other person without that person’s express permission;
  • upload, post, transmit or otherwise make available content that:
  1. is by its nature defamatory, libellous, obscene, demeaning or which causes offence to another individual whether intended or not;
  2. discloses personal and/or confidential or sensitive information about another person;
  3. is threatening or causes another individual to feel harassed or in fear; and/or
  4. is classed as spam.


In the event you are deemed by us to have acted or be acting in a way which is disruptive, or which causes offence, distress or alarm to another person, then you will be removed from our Services, Websites or Groups.


If you become aware of any inappropriate behaviour, comments, or content being shown or displayed during the delivery of any of our Services, on our Websites, or within any of our Groups, you agree to notify us as soon as possible.


6. Reviews and Testimonials


If you share testimonials, reviews, comments, information, graphics or images (“User Content”) with us you are granting to us, free of charge, permission to exhibit, copy, publish, distribute, use on our Websites or in our advertising and marketing campaigns or email communications, that User Content in any way as we reasonably require within our business or to lawfully promote our business. You can amend your consent at any time by emailing us.


When sharing User Content you confirm that you have the legal right to share it and that it does infringe any third party’s intellectual property or other rights.


These provisions shall survive termination.


7. Refund Policy


Refunds will only be offered where notice of cancellation is provided within 14 days following the date of our confirmation email. Once the 14-day period has passed, no refunds shall be provided. 


If you wish to cancel your Order within the cooling off period then you will be entitled to do so by providing us with notice in writing to hello@rascalbiscuit.com. Upon receipt of your notice of cancellation we shall proceed to provide you with a full refund.


Please note that in relation to some Services and Products you will have the opportunity to receive immediate access or access before the 14-day period cooling off period referred to above has expired. Where you choose to access the Service or Product immediately, or before the 14-day cooling off period has expired, you acknowledge that you will lose your right to cancel your Order in accordance with this clause. This does not affect any other rights you may have as a Consumer.


In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with a Service or Product then you agree to notify us in accordance with these Terms. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of these Terms and you shall indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions, along with our reasonable costs for dealing with the matter calculated at a rate of £100 per hour. Where you discover a fault with your Product then please contact us.


8. Concerns or Complaints


If you have any concerns about our Services and Products or Websites, you agree to let us know by email to hello@rascalbiscuit.com and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of this clause further action includes stopping payment or making any chargeback or similar claim.


9. Disclaimer


The materials on the Websites are provided on an ‘as is’ basis. Rascalbiscuit Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.


Furthermore, Rascalbiscuit Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Websites or otherwise relating to such materials or on any sites linked to these.


10. Limitations


In no event shall Rascalbiscuit Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Websites, even if Rascalbiscuit Ltd or a Rascalbiscuit Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


11. Accuracy of materials


The materials appearing on the Websites could include technical, typographical, or photographic errors. Rascalbiscuit Ltd does not warrant that any of the materials on its Websites are accurate, complete or current. Rascalbiscuit Ltd may make changes to the materials contained on its Websites at any time without notice. However Rascalbiscuit Ltd does not make any commitment to update the materials.


12. Links


Rascalbiscuit Ltd has not reviewed all of the sites linked to its Websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Rascalbiscuit Ltd of the site. Use of any such linked website is at the user’s own risk.


13. Modifications


Rascalbiscuit Ltd may revise these Terms for its Websites at any time without notice. By using these Websites you are agreeing to be bound by the then current version of these Terms.


14. Governing Law


These Terms are governed by and interpreted in accordance with English Law and you irrevocably submit to the exclusive jurisdiction of the courts of England.



Contact Us


If you have any questions, concerns or complaints about these terms and conditions, please contact us by email at hello@rascalbiscuit.com

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